Policies
Refunds, Cancellations & Make-Up Policies
If you have any questions surrounding our polcies, feel free to contact our team.
Clinics | Cancellation & Make-Up Policy
Clients must submit the Clinic Cancellation Form at least 48 hours in advance to notify us of an absence. Emails or verbal requests will not be accepted.*
*If you need to cancel your spot in a clinic within a 48 hour period, or the same day, due to illness or other circumstances, the form will still need to be submitted.
- Clients are guaranteed 1 Make-Up per session. Any further Make-ups are not guaranteed and are subject to the discretion of the HPTA office based on availability.
- If a make-up is approved, it must be completed within the same session—no make-ups will carry over to the next session. A credit will not be applied to your account for missed clinics.
Private Lessons | Rescheduling & Cancellations
Clients must contact their coach directly to reschedule a private lesson.
- If rescheduling a prepaid package lesson, the lesson must be completed within the same session (10-week period).
- For session start/end dates, refer to the “Dates & Rates” section of our website
Private Lesson Cancellation Policy
- 48-hour notice is required for all cancellations.
- Lessons canceled within 48 hours will be charged in full—no exceptions.
- Coaches will do their best to reschedule missed lessons, but court space is
limited, and all make-ups must be completed before the session ends. A
credit will not be applied for missed lessons.
